Shipping policy

Shipping Carrier and Tracking:
All orders are sent via USPS. Tracking information is provided when your shipment is sent. Look for the tracking number in your shipment confirmation email. Tracking numbers may require 24 hours to become active in the shipping system. If your tracking number is not appearing in the shipper's system as active, please check again in 24 hours or on the next business day. Insurance is added to every package through my shipping service, not with USPS.

US Shipping:
Shipping cost is based on order weight.
Orders are typically sent out 1-5 business days from purchase date.

International Shipping:
Shipping rates internationally are based on the weight of the order. We have shipping rates to Canada, Puerto Rico, Ireland, and the United Kingdom. If your country is not listed please email katiesbuckles@gmail.com if you'd like to purchase our products.

Shipping times vary depending on country, and we cannot always provide an accurate delivery date. Once an international order is sent out it cannot be cancelled.

Incorrect Address Policies:
Please double check your shipping address before and after placing your order. You are responsible for providing the correct address, but I do understand mistakes happen, and we will do everything we can to help. Please advise, we ship packages ASAP so it may not be possible to change the address before the package is shipped.

In the event an incorrect address is provided for your order: 

Please send us an email ASAP to katiesbuckles@gmail.com with the subject line "Incorrect Address". If your email is received before your package is shipped out, we can edit your address.

Already shipped out and isn't yet delivered: 

You will need to contact USPS to request a package intercept (US only): https://www.usps.com/manage/package-intercept.htm Recipient is responsible for package intercept fees.

Delivered to the incorrect address provided: 

Please contact your local post office to see if they can assist you. If you are unable to get the package from the address, please reach out to me and I will do everything I can to help.

Package returned to us due to an insufficient address, such as a missing unit number:

We will refund the item and notify you via email to replace the order with your correct address. Shipping cost is not refunded.