Biothane Backup

Collar Sizing Guide:

1.5mm Micro Collars: Fits necks up to 10", max weight 15 lbs.
2.25mm Collars: Fits necks up to 14", max weight 40 lbs.
3.0mm Short Link Collars: Fits necks up to 16", max weight 88 lbs.
3.0mm Regular Link Collars: Fits necks up to 18", max weight 88 lbs.
3.2mm Collars: Fits necks up to 20", max weight 88 lbs.
4.0mm Collars: Fits necks up to 22", max weight 154 lbs

You can add or remove links to adjust the size of your collar! Additional links for your collar may be purchased here.

For your safety and your pet's safety, we recommend the following when using any training collar: Always remove a prong collar if your dog is unsupervised, tied up, or playing with other dogs. The buckles and collars are not designed to come off on their own, but for any prong collar, (with a buckle or not), please use a safety back-up method in case your collar does come off during use. Follow recommended weight restrictions for all metal collars. Katie's Buckles is not responsible for any damage or injuries.

I suggest contacting an experienced trainer local to you for proper fit and instruction on any type of training collar. You can find our trainer directory here.

Shipping
Orders are insured and shipped via USPS Ground Advantage or USPS Priority 1-3 Day within 1-5 business days of purchase date.

Returns
If you are not 100% satisfied with the quality of your purchase, you can return your undamaged/unaltered items within 30 days from the delivered date. If there are issues with your products after 30 days, please reach out to me and I'll do everything I can to help.

Please see the shipping and returns page for more information.

Katie’s Buckles warrants this product to be free from defects in workmanship and materials, under normal residential use and conditions, for a period of one (1) year from the original purchase date.

To initiate a warranty claim, customers must submit clear photos of the defective item via email.

• Domestic Orders (within the U.S.): Upon approval of the claim, the item will be replaced or refunded at our discretion.
• International Orders: Upon approval of the claim, the item will be refunded rather than replaced.

This warranty applies only to products used under normal residential conditions. Abuse, misuse, or modifications will void the warranty.

Herm Sprenger N.A. LP guarantees all of their products to be free from defective materials and subpar workmanship. If you are not 100% satisfied with your purchase, please contact us.

Please note: You will need to provide proof of purchase and return the defective item before your request can be processed. Any damage determined to be caused by improper use will not be covered. Returns will not be accepted beyond one (1) year from the date of purchase.

• Domestic Orders (within the U.S.): Upon approval of the claim, the item will be replaced or refunded at our discretion.
• International Orders: Upon approval of the claim, the item will be refunded rather than replaced.

Exclusions
Please note that the following conditions are not covered by this warranty:

• Metal discoloration or cosmetic wear.
• Quality issues arising from improper use or misuse of the product, including exceeding the recommended weight limit.
• Damages resulting from accidents or neglect.